Shoppers Tweet about what they bought, but they turn to blogs and comments to share why they bought.
This is only one example of what makes the long-form data from blog and commenting platforms valuable to any company looking to better understand why their customers and prospects make the decisions they do. Simply put, blogs and comments are opinion rich. And when it comes to product development, sales, brand management, and more, these opinions provide a unique and critical lens into the nuanced thinking behind customer decisions.
In the past, some social media monitoring providers have used scraping solutions to include blog and comment data in their offerings. While this can get you the data, scraping has several fundamental challenges. The data can be days or weeks old. Scraping solutions often ignore terms of service and user intent, meaning the data can disappear at a moment’s notice when the scraper gets blocked. The data can come in a range of formats that make it very difficult to parse and analyze. And with scraped data, you only get results from the blogs and comments that you know you should be looking at, missing important discussions that surface in new and unexpected places.
It’s because of these challenges that we’re introducing Gnip for Blogs, combining content from four of the most popular long-form blog and comment sources. This first-of-its-kind package of data from Disqus, Tumblr, WordPress and IntenseDebate gives realtime, normalized, terms of service-compliant access to the rich conversations happening across a huge swath of the Internet. With Gnip for Blogs, customers are able to easily and confidently build their business applications on multiple sources of long-form data knowing it won’t suddenly disappear tomorrow.
Each of these sources has a story to tell on its own, but by looking at them all together brands are able to draw insights from an enormous range of discussion. This includes the mass market reach provided by WordPress who powers 19% of the web, the high volume of brand mentions on Tumblr, the highly-engaged audience on IntenseDebate and the enormous reach and quality of the conversations on Disqus.
One of our customers, Networked Insights, recently used realtime WordPress data to identify early technology trends based on influencer blog conversations. They then used this content to refine and focus a targeted online promotion for one of their customers. The end result? A 30% lift in ROI for their online ad spend. And this is only the beginning.